Cancellation and No-Refund Policy

This policy explains how cancellations and payments work for paid subscriptions to Livefolio. By subscribing to Pro, you agree to these terms in addition to our Terms & Conditions.

Free trial and Starter plan

New accounts receive a one-month trial of core workflows on the Starter plan at no charge. No payment is collected during the trial unless you separately subscribe to Pro. After the trial, you may continue on free essentials or upgrade to Pro.

Pro subscriptions

Pro is a recurring subscription billed monthly, quarterly, or yearly through Razorpay. Your subscription renews automatically at the end of each billing period unless you cancel before renewal.

Cancellation

• You can cancel your subscription at any time from Dashboard → Settings or the billing page
• Cancellation stops future charges; you keep Pro access until the end of the current paid period
• After the paid period ends, your account moves to the applicable free tier and premium features may be limited

No refunds

All subscription payments are final and non-refundable once charged, except where a refund is required by applicable law. We do not provide full or partial refunds or credits for:

• Unused time in a monthly, quarterly, or yearly billing period
• Cancelling after a subscription payment has been charged
• Forgetting to cancel before an automatic renewal
• Not using, or only partially using, Pro features
• Account suspension or termination for violating our Terms

Billing errors

If you believe a charge is unauthorized, duplicated, or incorrect, contact team@livefolio.me promptly from the email associated with your account. We will investigate and correct verified billing errors as required by applicable law and payment-network rules.

Chargebacks

If you have a billing concern, please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension while the dispute is resolved.

Changes to this policy

We may update this policy from time to time. The version posted on this page applies to purchases made after its updated date.

Contact

Billing questions? Visit Contact / Support or email team@livefolio.me.